Terms of service

These terms apply to photography, film, sales advert support and Sale-or-Return provided by Vistaro in Buckinghamshire and surrounding areas. Anything agreed in writing for a specific booking takes precedence over these general terms.

Enquiries are free and place you under no obligation. A booking is confirmed once we have agreed the package, the location, the shoot date, the price and the scope in writing. Scope, travel, turnaround and usage permissions are all agreed before booking.

Each package lists what it includes on the services page. Anything not listed is not included unless we agree it in writing. Photography-only and video-only work is quoted individually.

You are responsible for making sure the vehicle is available at the agreed location and time, that we have permission to be there, and that the vehicle is clean and presented as you want it photographed. Travel is agreed individually and shown in your quote.

We agree an expected delivery date before the shoot. Edited photographs and films are delivered as high-resolution and web-ready files. Raw files and unedited footage are not included unless we agree otherwise.

Where a package includes a round of revisions, that covers minor adjustments such as trimming, colour balance and small cuts. Re-shoots and substantial changes are quoted separately.

You receive the agreed files for your own use in advertising and sharing the vehicle. Copyright in the photographs and films remains with us. We will only publish images of your vehicle if you have given permission, and you can withdraw that permission by asking us in writing.

Fees charged by advertising platforms or marketplaces are separate and are your responsibility unless we specifically say they are included in your quote.

Where we help prepare a description or arrange images for an advert, you approve all factual information before it is published. You are responsible for the accuracy of the vehicle's details, history and condition.

We do not guarantee a sale, a sale price or a selling timeframe. We help present and market the vehicle; the final price and terms of any sale are agreed between you and the buyer.

Payment terms, including any deposit and the balance due date, are confirmed in writing with your quote. We will not ask for payment in cash without a written confirmation.

Vistaro provides automotive photography, film, sales advert preparation and Sale-or-Return services for selected vehicles. Sale-or-Return means a selected vehicle is professionally presented and marketed through Vistaro on behalf of its owner, including a dedicated vehicle listing and buyer enquiry support. The scope of each arrangement is agreed individually in writing before the vehicle is marketed. Vistaro does not currently provide vehicle finance or warranty products. As the business develops, we intend to explore introducing finance and warranty solutions as part of a broader vehicle sales offering.

If you need to move a shoot, tell us as early as you can and we will rearrange it where possible. If the weather makes the agreed shoot unworkable we will agree a new date at no extra cost.

We take care of vehicles we work with, but we are not liable for pre-existing faults, wear or damage. Our liability for any claim is limited to the value of the package booked. Nothing in these terms limits your statutory rights as a consumer.

If something is not right, tell us and we will try to put it right. These terms are governed by the law of England and Wales.